New: Localization features

By Marcus Bengtsson Published September 30, 2019
hero post

One of the teams at Regily many of you are familiar with Partner Success - it consists of four passionate souls eager to see our partners succeed. We love to see you grow, both in terms of conversion rate, user base, and as a brand. Partner Success helps you integrate and optimize your flow, and we are more than happy to assist you with any questions you might have.

Localization

We are always looking for ways to create localized flows that give better conversion and great user experience in any market. That’s why we spend a lot of time trying out new suppliers and find the best data sources to meet the end user’s expectations wherever they are located. Below are a few examples of localization features for some of the markets our partners have recently entered.

Danish address lookups 🇩🇰

Denmark has a bit of an unusual house number structure, where a lot of information such as apartment number and the floor is connected to the number itself. After testing several sources, we have found a supplier that gives extremely accurate address lookups. End-users only have to type their house number and they will get a drop-down list of all addresses connected to that number. This leaves zero room for human mistakes, is a pleasant experience for the user, and makes sure you get the full address according to Danish standards in the callback data.

Support for non-Latin alphabets ⌨️

You cannot get a 100% localized sign-up flow without support for the local language. We have partners recently expanding to Russia - hence we have added support for input and output in the Cyrillic alphabet. We already have support for Japanese and Chinese, among other non-Latin alphabets.

Every time we prepare for a new market, we do extensive research and tests to find the very best data sources that give the most accurate results and better conversion. Here are some examples of localized tweaks we already have in place:

One-line address input for India 🇮🇳

India doesn’t have a very good postal code structure so we needed to find other ways to look up addresses. Our tests found that a supplier that gives address suggestions meanwhile the user types converts best in India, so that is the solution we use in our India flow.

Address look-ups Japan 🇯🇵

Japan, on the other hand, have a very well used postal code structure. When an end-user types their postal code, we do a specialized lookup that returns the prefecture (Japanese local entity) and city. The user then only has to type their house number to complete their address.

India now among top 10 markets 🔥

People from all over the world enjoy seamless sign-ups with our framework and in the last few weeks, many of our partners have had their eyes on India. It didn’t take long before India accompanied countries such as Canada, the US, Germany, the UK, and Sweden as one of our 10 biggest markets. More and more sign-ups from India means more and more behavioral data that will give us exciting insights into Indian users’ habits and expectations when signing up online.

Overview screen experimentation

One of our current ongoing experiments is to find ways to decrease drop-offs in the very first step of the flow, the overview screen. This is by far where most drop-offs happen for every partner within all industries.

We are testing various variants of how we visualize how far the user has come in the flow. We know from the previous testing that showing progress on every single step does not increase conversion, you can imagine yourself - seeing “you’re on step 3/15!” does not make you very excited to finish the sign-up. The purpose of showing a user how far in the process they are is to positively encourage them to finish the registration.

Progress should only be shown at strategic places that we see increase conversion, and dynamically adapt to the length of a flow - a longer flow will show progress less often than a shorter one.

Apart from experimenting with where and how often we show the progress, we are also being creative with how we show it. This can be done in many more different ways than the traditional “you are at step X out of X” - with a cool chart, in percentages, with fun animations or quirky copy to mention a few. With machine learning, the system continuously teaches itself what gives best results.

We are currently testing this on a few selected partners on mobile, and as soon as we have finished testing the best solution will be rolled out for everyone.

Hope you enjoyed the read, feel free to reach out if you have any questions, feedback or input - we're always happy to help!

More news and updates

ENGLISH
Insights

A complete guide to ID document verification

Fraudsters are getting more sophisticated, making it harder for organizations to spot forged IDs and identity fraud. ID document verification helps solve this. It’s fast, accurate, and scalable. Modern, AI-driven verification tools can capture, authenticate, and verify ID documents without requiring manual checks. In this guide, we’ll explore what ID document verification is. We’ll look […]

ENGLISH
Insights

Age assurance 101: Smart safeguarding for online spaces

Age assurance has become a critical challenge for industries like ecommerce, social media, and gambling.  It’s not just that age-restriction regulations are getting stricter. It’s also about showing your users that you’re committed to their safety — especially in regards to minors. The problem is that traditional self-reporting methods are easy to cheat‌. This allows […]

ENGLISH
Insights

KYC Crypto: How intelligent solutions beat legacy systems

Cryptocurrencies bring a new sense of financial freedom. But they also bring risks. Their pseudonymous, decentralized nature increases financial accessibility. But it also makes crypto a magnet for misuse. Virtual Asset Service Providers (VASPs) face serious threats like identity fraud, terrorist financing, and sanctions evasion. These issues compromise trust and compliance. This is why Know […]

ENGLISH
Insights

2025 trends in KYC compliance software you need to know

Regulations and compliance are changing at breakneck speed to keep up with new types of financial crime. This makes it essential to modernize and streamline your compliance processes. Intelligent KYC compliance software is the most effective way to reduce fraud risks, scale onboarding, and enter new markets without worrying about non-compliance fines. It automates workflows, […]

ENGLISH
Popular articles
Product

Product Update: New security package with improved deep fake detection

At Checkin.com, we’re committed to providing seamless identity solutions that prioritize security, compliance, and user experience. To continue raising the bar, we’ve recently introduced new features and significant updates to our platform. These enhancements are designed to give our clients the most robust fraud prevention, identity verification, and data protection tools available—all while keeping the […]

ENGLISH
Insights
Popular articles

Checkin.com signs Flighthub for identity verification services

Our software will verify user status for special incentives to travelers We have signed an agreement with Flighthub, a leading North American online travel agency. Flighthub, based in Montréal and launched  in 2012, will identify their travelers using our ID Scanning and fraud detection technologies for identification of end-users to offer them incentives on purchases. Flighthub is […]

ENGLISH
Popular articles
Product

How Checkin.com is Shaking Up the KYC Game: Tailored to Your Needs

In today’s fast-paced digital landscape, customer onboarding isn’t just about verifying identities; it’s about delivering a seamless, secure, and personalized experience that earns trust from the first interaction. At Checkin.com, we go beyond traditional KYC solutions to offer a comprehensive tech stack that transforms customer onboarding into a streamlined, efficient process tailor made and branded […]

Checkin
ENGLISH
Popular articles

The Cost of Compliance: KYC Outsourcing vs. In-house Solutions

In an era of increasing regulatory scrutiny, businesses in the crypto and online gaming industry need to implement efficient Know Your Customer (KYC) and Anti-Money Laundering (AML) processes in their signup flows. In this article, we’ll look at the pros and cons of each from a cost perspective, and help you make the right decision to build 100% compliance […]

arrow-left arrow-right
cookie icon

By clicking “Accept”, you agree to the use of cookies on this website. Read cookie policy