By Lydia Graflund
Published 28 February 2020February has come to an end, and finally spring is around the corner. As usual, we've summarized the latest updates below, so lean back and enjoy reading!
In the quest of creating a signup experience 100% personalized to the end user, obviously technology is key.
The second generation technical platform, Flowbrain™, is built with the end user in mind. Our developers have focused on using the latest technology available to make the user experience more seamless and unique, and we’ve used all of our previous learnings in order increase value for our partners.
Flowbrain™ is entirely modular in order to guarantee the smartest, fastest and most flexible check-in solution. What data to collect and how to collect the data are separated. The data you need, will be collected in the best possible way for each user segment. What data to collect is fully configurable without code changes and is entirely based on settings. How to collect data, has never been simpler. This is done through creating and testing new UX designs, letting a massive amount of behavioral data lead the way of which design converts the best.
Even though it's been the shortest month of the year, we have a lot of product updates to share. During February, we've been focusing on the details; visibility of copy, message delivery rates in remote countries, small devices and testing a faster load alternative - with great results.
On some screens, especially on smaller devices, copy does not fit in the limited field space. This is more applicable to some specific languages, using more characters than average, i.e. Finnish and Japanese. Copy that is not fully visible has a negative effect on conversion as the user gets confused about what information that is required. To solve this without leaving out any information or shorten the text, we have created an animated placeholder field.
First, the text adjusts in size to fit the field. If that is not enough - the text starts rolling. This enables our partners to add the specific information that is wanted in the field regardless of size.
One of the most important aspects of personalization is to offer the best possible experience on every device type. Tablet is a much smaller segment compared to phone and desktop, but it is almost 3% of the traffic processed so far by the Regily Framework in 2020. Ensuring full device coverage is essential for market leading conversion rates and the Regily Framework now has updated support for iPads to follow the latest iOS version.
Apple recently changed the device identifier on newer iPads to align the feeling between tablet and desktops. The Regily iPad flow has been adjusted to fit with the latest identifier to ensure the best possible user experience.
Over time, we've integrated several third party providers to the framework in order to offer additional services to all partners. By doing so, it's easy for us to enable those services to our partners, without any further integrations on the partners' side. Since from the beginning we've offered the One Time Password (OTP) functionality, which can easily be switched on in all markets.
As most partners using OTP already know, New Zealand and Canada are two highly regulated markets when it comes to text messages. A lot of partners struggle with delivery rates in both of these markets. We've managed to create a set up with 96% delivery rate with our providers (which is extremely high). In close cooperation with our providers and local operators, we continue to withhold this level, with the goal to even increase it over time.
The latest update is that we have on the recommendation by our provider switched sender id to a “short code” in New Zealand. The usage of “short codes” ensures a higher delivery rate as it will be seen as trusted traffic for the carriers.
The first screen in all registration flows has the largest drop off rate for all partners. Key is to find ways to get the user to interact with the registration flow, which we continuously try to explore new ways of getting them to do. Not so surprisingly, tests show that the flow's loading time has a huge effect on conversion. Especially in cases where the user has a slow internet connection, or uses an outdated device. In fact, we have one test case where sign up conversion increased 30% on average when we pre-loaded the flow, compared the not pre-loading it.
Allowing the Regily module to be downloaded in the background while loading the site, increases loading speed of the registration flow a lot - decreasing number of drop offs on the first screen.
Hope you enjoyed the read, feel free to reach out if you have any questions, feedback or input - we're always happy to help!
At Checkin.com, we’re committed to providing seamless identity solutions that prioritize security, compliance, and user experience. To continue raising the bar, we’ve recently introduced new features and significant updates to our platform. These enhancements are designed to give our clients the most robust fraud prevention, identity verification, and data protection tools available—all while keeping the user journey as smooth as ever. Here are some of the improvements we made: Enhanced fraud
ProductOur software will verify user status for special incentives to travelers We have signed an agreement with Flighthub [https://www.flighthub.com/], a leading North American online travel agency. Flighthub, based in Montréal and launched in 2012, will identify their travelers using our ID Scanning and fraud detection technologies for identification of end-users to offer them incentives on purchases. Your browser does not support the video tag. Flighthub is currently one of North America's most
SalesIn today's fast-paced digital landscape, customer onboarding isn't just about verifying identities; it's about delivering a seamless, secure, and personalized experience that earns trust from the first interaction. At Checkin.com, we go beyond traditional KYC solutions to offer a comprehensive tech stack that transforms customer onboarding into a streamlined, efficient process tailor made and branded to suit the needs of your Enterprise business. What Sets Checkin.com Apart? While most KYC prov
ProductIn an era of increasing regulatory scrutiny, businesses in the crypto and online gaming industry need to implement efficient Know Your Customer (KYC) and Anti-Money Laundering (AML) processes in their signup flows.
CheckinExpanding into a new market means dealing with complex KYC (Know Your Customer) and AML (Anti-Money Laundering) laws and implementing localised onboarding workflows, which can quickly become complicated. 9 out of 10 hard-earned users in the financial services industry never complete the registration process because of tedious flows. In fact, according to a Thomson Reuters report [https://d3kex6ty6anzzh.cloudfront.net/uploads/70/701ba3b81955f279e932e9443b0875adb3b6fc1f.pdf] , onboarding takes 3
InsightsCompliance standards are designed to protect against financial crimes such as fraud, corruption, money laundering and terrorist funding. But just about every week, fines are slapped [https://www.theverge.com/2023/1/4/23538731/coinbase-fine-crypto-money-laundering-laws-new-york] on iGaming, FinTech, and crypto [https://checkin.com/industry-fintech/] companies for not meeting regulatory requirements. As compliance becomes more stringent, implementing the KYC verification process becomes more ti
InsightsIntroducing the Localized ID Verification Flow, a feature that enables users from different countries to enjoy a localized and simplified ID verification process!
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case-studyIn this article we’ll explore the main challenges for sign-up flows and how using professional solutions for user sign-up flow can benefit your business website or app.
InsightsRead on to learn how the global processing company has implemented automatic customer identity verification and speeded up complex ID document checks [https://checkin.com/id-scanner/] by 20%. > "Automation is something we should all strive for. As the pace of life is accelerating, and as a company that provides a licensed product, we must speed up all verification processes as much as possible. Together with Checkin.com, we’ve been able to achieve that." -Jevgenijs Godunovs, Director, MLRO Ca
case-studyRead on to find out how Checkin.com has helped the Dutch iGaming brand Betcity to automate customer ID Verification process [https://checkin.com/id-scanner/] and stay compliant with strict Dutch regulations [https://checkin.com/industry-igaming/netherlands/]. > "One of the main things that I value about Checkin.com is that they understand the iGaming world, and the needs that iGaming operators have. Checkin.com has provided us with a stable, quality, and flexible service that enables us to s
case-studyThis update is about a few major product areas we’ve been working on the framework.
ProductA localized solution for Simple Casino in Japan Launched in September 2019, Simple Casino delivers a brilliantly simple, simply brilliant casino experience to Japanese players. From registration, through payment to playing, simplicity and ease of use lie at the heart of Simple Casino. Case and History Hero Gaming's brand Simple Casino planned to enter the Japanese market. They required a streamlined sign-up solution that was agile, robust, met the unique needs of their new target market and des
case-studyIn this update, I’m going to tell you about our focus areas within the product last month and what we were busy developing.
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ProductOur big focus this month has been improving the services that relate to data verification and a new Regily Data Enrichment Gateway as a separate service!
ProductOCR stands for “optical character recognition” and allows users to scan information from their identity documents instead of typing. It has widely spread as an identity verification method and many customers are already familiar with the experience.
ProductPop-up - is our current type of integration that allows partners to start using Regily’s flows with just a few lines of code. The reason for this simplicity is that it is front-end-only and it enables your sign-up to run without having to change the parent page.
ProductWe’re working on a new type of integration - Embed. It allows placing the sign-up on the parent page. An optical character recognition that allows users to scan information from their ID
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Checkin